Customer Testimonials
Lee was great. He ensured my service was completed properly and made me feel like he cared just as much as I did about it
Very friendly people that help you find the right truck or car for you. Made the process nice and simple without any headaches.
My sale was pleasant in and out. I would recommend a friend or a neighbor
Professional, polite, on time and a pleasure to deal with. Mobile service is great addition to their service offering.
To slow and half of the time no one answering phone had to make several trips to get the job completed
Friendly, efficient, timely, accurate, dependable, helps me to keep track of regular maintenance. That’s important to me.
John and Lee were amazing, they stayed to help me at closing of the day. I was so thankful.
John and Lee was amazing help i came in as they were closing for the day and they still took the time to make sure I was taken care of. With 5 children to look after that was a relief to me and my nerves. Fantastic service!!
Great service from the department. Mobile convenience is priceless. Customer service did a great job
The mobile service is professional and easy to navigate. The appointment was set and the work was quickly completed in my driveway. I highly recommend the service.
The service tech was on time, polite and did a great job. I will keep using this service
Very professional. Ensured my concerns were addressed immediately. He made me feel like a satisfied customer.
The Stivers Ford mobile team was quick and professional. They answered all my questions and did a great job!!
Stiver has the been my go to dealership for sometime now, I will keep providing them business of mine.
Incredible experience and top-notch customer service. Stivers Mobile service is the absolute best most convenient deal out there.
Service was fine. Quick and easy. I do want the valet pickup and drop-off back. That is why I rated it a 4 and not a 5.
Thank you Corey for squeezing me in at the last minute for service. My brother passed away and I needed to make sure my Bronco was ready to make the 9+ hour drive to Virginia Beach and back for the funeral. This was a last minute service and you all did not disappoint in my time of need.Corey got me in and out in less than an hour. And good looking out on the free maintenance plan that was included with the vehicle purchase, that save me a lot of money. Thank you all again for your dedication to great ... Read More DealerRater - Aug 29, 2026
Easy reservation online. Attentive service team. Timely updates about vehicle status and recommendations. Friendly drop off service.
Rep wasn't engaging & I waited a lengthy period in the service bay and several service rep was available, poor customer service.
Fantastic service! The service advisor Brandon took great care of me! Communication was great. Kept me up to date on things
The Service Representative, Steve, approached me shortly after my arrival at 8:05 am, inquired of my vehicle needs, took possession of the vehicle, and I was directed to the waiting area. After 1-hour and 20-minutes my vehicle was completely ready. I paid my bill and left the facility. A quick and efficient service job after a late arrival.
Lee had excellent customer service and kept me updated with all repairs and timelines. 10/10 experience!
Stivers Ford service is fantastic! The service team Brandon(Lee), Ben, Corey and the lane manager John great people and hard working on making sure the customer is happy.
So easy I didn't know it happened since it was on site service for a factory recall fix that was free of charge. Thanks!
Services are very professional. Got me and out with a 2026 Ford F450. I would recommend anyone to go and see him.
Service writer was courteous and explained process and time it would take. Quality service at a reasonable price
Great customer service and the mobile tech service was amazing and just exactly what I needed!! Thank you!!!
Brandon went above and beyond to make sure my issue was resolved. Excellent customer service!!
Simple and direct. They were very professional and to the point. Made sure that I was satisfied with my service and simple payment process.
Great service performed on my truck and I will recommend the service to my friends.
Sam, my service advisor (manager) went above and beyond to make my experience a good one. I needed major repairs on my car and he did his best to keep the cost down and get the car back to me as soon as possible. I have never dealt with a service advisor that was as efficient, caring, and communicative as Sam was. I would recommend dealing with Stivers Ford due to their great service department as well as their on site service that allowed me to be at home when they serviced my car. Sam deserves a raise !😊
Always excellent work with courteous professional service. And service at my location is a great convenience!
Generally, I've received excellent service from my interaction with the dealership.I now have a Honda brought from the dealership and may need additional service support from a Honda service provider.
Only a short wait They were able to do what was promised in the time that was promised.
He was courteous and very knowledgeable about everything. Thank you The service was great and fast.
They were professional and they were very nice and I would recommend them to my friends and family!
I went into the service shop due to getting a check engine light checked out. Unfortunately it was for one of the items not covered by my extended warranty. The tech (James) was very patient with me when I expressed my shock at this news. He was correct, I was wrong but the shop did a great job and got my truck back to me In a very quick time.
The staff were welcoming and clearly explained my service details. A minor error with the service pricing was promptly explained and corrected. Great experience!
I didn’t have time to wait for an oil change with my schedule. Having the mobile service was amazing. Being able to have my truck serviced while at work is one of the perks of buying from Stivers Ford.
Good and very helpful I was satisfied and very happy with service will go back again for other more services!
Ralph was a pleasure to work with. He reached out and informed me that my vehicle was due for service and mentioned the convenience of mobile service and even rewards we didn’t know we had. It’s been a while since we received this type of service.
Everything is Always great when I use this service I love it I give it all thumbs up
THANK YOU RALPH TUCCI FOR YOUR EXCELLENT SERVICE . These guys take care of their customers !! We appreciate you guys thanks for the on site services !!
They are nice Lee was every nice person he explained everything that was going on.
Have the recall on 2105 F150 transmission. Called to set up appointment, and it was super easy. They have a mobile tech that comes to you. Got appointment in 2 days and tech arrived on time.
Enjoyed the convenience of having my recall work performed via mobile service at my home
Friendly and polite with good information plus quick with quality service. Lee was on his game
It was a great experience all together very accommodating With my schedule and location Thank you
I called in to have a recall procedure on a f-150. Booked an appointment for the next day, thé service manager was courteous and accommodating. My truck was taken in and completed promptly.
The service took too long had appointment @1 I left @3 For oil change and tires rotated
My issue has still not been completely resolved and I need to bring it back In for maintenance.
The general manager and one of his managers assisted me after the service area was closed. I was tired hot with all expectations of getting my car. I was late. They took the extra time and steps to get me into my vehicle . They are heroes of customer service.
Lee was courteous and the guys that move the cars made sure the seats were covered before they drove out the bay
Ralph has been very helpful. He is very reachable and follows up on service to ensure that we are satisfied.
Very quick, efficient, experienced and professional and most of all nice to work with. I liked there work ethics.
Quick at home service. Only took 40 mins and no oil on driveway! Inexpensive and quick!
Service was prompt, courtesy, straightforward, and transparent. I appreciate it when a business operates with efficiency and honesty.
Corey is awesome and friendly. He does not try to take advantage of you and is great with communication.
Outstanding good i would have to say the guys was professional thank you very much.
Corey is the Best. His service is excellent. Corey keeps me updated on all repairs.
Very effective and efficient services. I will use again for any future services needed for repair or preventative maintenance.
Service is timely and explained very well to customers. They’ve earned my trust and I feel valued.
Bill Cox and Team are absolutely phenomenal to work with! Such a great experience! I generally do not enjoy dealing with dealerships, but this time was different They worked with us. They would have preferred that we would have financed through Ford but we had our own financing, but they didn’t hold that again us. Made a solid deal. To carry on further we are 6 days from purchase and a couple recalls came due, Mr. Jarret showed up early for our 9:00 am appointment. Worked diligently to perform recalls via his computer. Provided me a copy of the recall sheet. ... Read More DealerRater - Jul 17, 2026
Stivers is great. They always keep in the loop on recalls. They even come to your home or workplace to complete the recall updates. The service team will inform you of the length of time of your visit and check back in with you to let you know the actual completion time.
Stivers Ford was very professional always taking care of never had an issue with them this service department are very good at what they do
This started when I purchased a newish 2025 Ford F150 From Stivers Ford South in Union City, GA on 2/23/2026.
The ads for the truck stated that the truck had 7 miles on it, but when I got there I found out it had 3,499 miles on it. I had communicated with them verbally and via text and email prior to making the 2.5 hour drive down. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,499 miles on it.
After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points ... Read More DealerRater - Apr 24, 2026
I had a very frustrating experience with Stivers Ford South and would strongly advise others to avoid purchasing here.
My salesperson was Jordi, and the finance manager was Collin. While the purchase process initially seemed fine, multiple issues arose shortly afterward.
First, Jordi told me I could come back that weekend after purchasing my vehicle to remove my sound system from the car I traded in. However, just two days later, the dealership sold my trade-in vehicle with my sound system still installed. I was never contacted beforehand, and I was not refunded or compensated for the sound system. This ... Read More DealerRater - Mar 30, 2026
If I could leave ZERO stars, I would. I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple times, and been in contact with Bill Cox who has been a joke of a person to deal with. They keep giving excuses on why it’s not done yet. My license was flagged and I had to go to the DMV to show proof of purchase on the car so my license wouldn’t get suspended. They advised me to get ahold ... Read More DealerRater - Mar 6, 2026
Purchased a 2023 Nissan Frontier SV. Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut off with some backyard flex pipe placed where the muffler had been. Contacted the sales manager (Bill Cox). He was greatly concerned and did NOTHING. After 3 attempts to get a response he just quit answering my text messages. Next problem, I still haven't received the registration or license plate after a month of waiting. Text messaged Shelby and got a polite text response that ... Read More DealerRater - Feb 7, 2026
I purchased a truck from Stivers Ford south on Oct.6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my calls so at this point I have 35,000 dollars invested in a vehicle that I can't even get register so good luck to you if you buy from this dealer
Got a general response to my specific offer. I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an explanation and/or counter offer 400%..
Just bought a truck there, experience was great. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back.
I purchased a Truck from Ford Stivers back in March. Stivers Ford agreed to install new tires as part of the purchase agreement.
The following day, the tire sensor light came on and I immediately brought the truck to Stivers Ford. After their mechanic looked at the issue, they determined the PSI was set to 60 (which was too high) and subsequently reset the light.
Within a week, the tire sensor light came back on identifying an issue with same tires that Stivers looked at the week prior.
When I came to Stivers Ford for my 1st oil change, I mentioned ... Read More DealerRater - Jul 23, 2025
We bought a new Bronco Sport sighted all papers closed deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tell at them if you want too.
REDEMTION!!!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my cool Service Adviser T. Crook made things right by me. Not only did I bring my car in for the inquiry that I had about my clutch, but I also had an issue with my passenger side window as well. I was hesitant about even bringing it up, but I did. My advisor assured me that they'd look carefully at my transmission and also ensure that the window was taken care ... Read More DealerRater - Apr 23, 2025
Sale manager Jonathan P. And Charles the Finance Manager made my car buying experience great. They explained the buying process throughly snd made helpfully suggestions. I would recommend Strivers Ford to anyone.
I came into the dealership after they told me the vehicle was there. Once there it was determined the vehicle was not in stock. The dealership then offered me an excellent price in writing and ask me to wait to get it shipped there. In the mean time I stopped looking/pursuing other vehicles. I immediately went to purchase the day the vehicle was shipped to this location. I was then told the dealership couldn't honor the price. After going around and around with them, they agreed to honor the price but then worked to lower the price of ... Read More DealerRater - Apr 14, 2025
I recently made a visit to the service department. I informed my service advisor about the headlights not working (turn signals-hazards) and I also informed him of a clutch like smell. Something that had an electrical smell that I was worried about. I asked them to do a diagnostics test because I just purchased the vehicle and I needed the dealer to know what needed to be fixed. They told me that they would need the vehicle for two days. Two days later... my service advisor called and told me that the service was complete and that the smell was ... Read More DealerRater - Mar 31, 2025
Great experience bought a new Ford Bronco , first dealership I ever been too that didn’t try to push extended warranty’s on you . Shout out to victor and Clint for making this a great experience hopefully they get a raise and know I gave them a shout out .
I bought a used 2024 Ford F-150 from Stivers Ford. The purchasing process was a very simple process. I bought the vehicle over the internet and thought everything went well. Once the truck was delivered, the delivery driver told me the dealership only gave him one key fob. He said he has started to notice this happening more and more. I asked the salesperson (Ciera Phoenix) about the missing second key. I was told they didn't know if it had one. I asked the salesperson about the tray style floor mats, and she assured me they would be put back ... Read More DealerRater - Mar 4, 2025
My money was not good enough for this dealership made a deal over night my check from bank then was told they have it sold Monday I'm coming in on Saturday .
Scammer sell you a car that have been modified and sale you a warranty really ?
Thank you to the service advisor, mechanic, and others who provided service and assistance for my recent visit to the Stivers Ford South (Union City, Ga.) service department. My service advisor, Corey H., was very professional, conscientious, and attentive, and he provided information clearly. The work was completed in the timeframe that the service advisor had estimated.
Very helpful and the vehicle was well maintained! Pretty sure I would visit again! Thanks
The customer service was outstanding. Pricing was very reasonable not over priced at all. I walked and got straight to business everything was a smooth process.
Really bad service making promises and not keeping them. I waited a whole week for a vehicle that never showed up.
I Bought a truck there. Used. But I thought they did some type of bumper to bumper check on it... that's what I get.. bought it on a Saturday, got it on Sunday. Drove it for a week, the transmission goes out that following Monday. They tell me they are backed up and it'll take a month and half to get to it.......asked if i could just trade back in.... they tell me " it's already been 5 days" their new cars might be better. But after buying a truck for 20,000 ypu would think I would ... Read More DealerRater - Jun 13, 2024
Every one at the dealership was super nice. They gave me a good deal on my trade in and they were able to combine some rebates for a good deal.
Worst customer service ever, 7:30 appointment. Told to leave vehicle at service center, given multiple estimates of cost ,and completion time, was unable to speak with my customer service person,was told I would receive a call back,never received any response.I finally called in to see what time repair would be finished, was told my service person had left for the day,I took an Uber to dealer only to find nothing had been done, the drivers seat was in a laid back position, and additional miles were on the odometer.I will never set foot in the auto ... Read More DealerRater - Jun 4, 2024
Incompetent mechanics. The last time I went for service I said that I would not return
I returned and it was no better . I paid for the Works. My tires were not rotated. My fluids were not topped and my return service date of the odometer had already passed. I am to return on 232,000. My odometer reads 234,000. I marked my rear tires before I gave them my car. They were still on the rear
The manager was nonetheless. He was only full of excuses
I will not be bad. I feel the mechanic may have stripped my oil plug or ... Read More DealerRater - May 19, 2024
Service received was above and beyond. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer.
Took my truck in on Friday and said would look at and advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't.
Customer service was superb. Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers
GO SOMEWHERE ELSE!!!!
Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to ... Read More DealerRater - Mar 11, 2024
**BEWARE*** Do not use this service dept. If I had read the reviews and all of the xx "Please let us make it right" responses on Google I never would have used them. They are riding on people's good memories of Alan Vigil Ford. I took my 2019, $80,000 truck in 7 months ago, under warrenty because the sun roof was stuck they replaced it. They mistakenly routed a drain line into my truck. It is rare that anyone rides in the back seat. It wasn't until all of this recent rain that my son rode back there on ... Read More DealerRater - Mar 8, 2024
Dealership was very friendly, non aggressive and a pleasure doing business with them . Looking forward to next time and highly recommend them .
Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are ... Read More DealerRater - Feb 17, 2024
On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford ... Read More DealerRater - Jan 3, 2024
Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away.
My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out ... Read More DealerRater - Dec 8, 2023