Customer Testimonials

I came to Stivers Ford in search for a new vehicle and meet with Riley Romeo who walked the lot with me and answered my questions. I was impressed with the customer service I received and also have to add I didn't feel pressured into buying as I was not ready to buy yet which I did informed Riley of as I was just looking. My overall experience was amazing and once I am ready to buy very soon I will go back. Thank you again Stivers Ford and go team Riley.

I had a great experience with Bill and his team, they were patient and kind. They helped me spend the money from my divorce! Love my new Raptor!

Awesome experience here at Stivers. Highly recommend Bill Cox and team. 10/10! Love my new Mustang

I went here and worked with Curtis on getting a Mustang Gt! Everything went great from the start to finance and even the followup to make sure the car was running well and I hadn't had any issues, which I hadn't! Curtis and I even had a sandwich together, turkey and provolone from Publix. Thanks curtis!

New Desk Managers has made a world of difference. Bill and Mike are fantastic and made me feel right at home.

Carmen Filip and Tom Cox did a great job earning my business at Stivers Ford appreciate promt responses to my questions. I will be returning here to purchase my next vehicle purchase!

Great dealership! Always there when I need them. Love the convenience of the mobile oil change! Outstanding service advisor Corey Herrity!

This started when I purchased a newish 2025 Ford F150 From Stivers Ford South in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got there I found out it had 3,499 miles on it. I had communicated with them verbally and via text and email prior to making the 2.5 hour drive down. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,499 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points ... Read More

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DealerRater - Apr 24, 2026

This started when I purchased a newish 2025 Ford F150 From Stivers Ford South in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got there I found out it had 3,499 miles on it. I had communicated with them verbally and via text and email prior to making the 2.5 hour drive down. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,499 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points that was stated multiple times by both Okon (the salesperson) and Curtis (the sales manager that day) was that I would be getting a full manufacturers warranty that would start that day (February 23, 2026) and the mileage portion of the warranty would be extended 3,499 miles to compensate for the mileage that was on the vehicle. Later, when setting up the Ford app and registering on the Ford Support website, I found out that Ford Motor Company showed the start date of the warranty was July 26, 2025. As you might expect, I was not happy about that and contacted Ford customer service and Stivers Ford South. A summary of the contacts is as follows: 3/11 Called and spoke with Okon. He was going to check on it and call me back. Never called back. 3/11 Called Ford customer service/support. Not very helpful but gave me a reference number and said that they would investigate. Never heard back. 3/12 Called and spoke with Bill Cox the sales manager. He said that he was going to check on it and call me back. After 4 hours and no response I sent a text and he responded that the general sales manager was looking into it. 3/13 Texted Bill and he said that he would call me in no more than 20 minutes but never did. 3/14 Texted Bill, no response 3/16 Called Bill and left a message, no response. Later Called and requested to speak with Ed Pyle. He called me back and assured me that the July 26, 2025 start date was an error and it would be taken care of and that it shouldn’t take more than 7 days. 3/27 Texted Bill Cox. He responded that Ed Pyle was still working on it. 3/27 Contacted Ford Support again. I spoke with a foreign customer service person that was very difficult to understand. Just talked in circles and kept stating that Stivers Ford South was privately owned and that there was nothing that they could do. 3/31 Left a message for Ed Pyle and sent a detailed text to Bill Cox. No response to either. 4/6 (not positive about the date but I believe this to be correct) I called and spoke with Ed Pyle on the phone and he stated that their general manager was at a meeting in Detroit and that he (Ed) would contact the GM and ask him to work on it. Never heard anything. 4/15 Called stivers ford south and Okon answered. I discussed the situation and we texted back and forth. He said that he was working on it and would let me know what he found out. Never got back with me. 4/17 Called and Okon answered and said that Bill Cox would call me later. He never did. 4/17 Called and spoke with Ford Support. They said that the warranty start date was the date that the vehicle went into service with the Ford Courtesy Transportation Program. Since Stivers Ford South reported to Ford that the vehicle entered service as part of the Ford Courtesy Transportation Program on July 26, 2025, that is the start date for the warranty and that it can’t be changed. 4/17 Sent a long text to Bill Cox with a potential solution. He said that he forwarded it to Ed Pyle, the general sales manager. No response. I will not be wasting any more time dealing with Stivers Ford South. So in the end, either the salesperson, two sales managers, and the general sales manager are woefully ignorant of the warranty process or they intentionally mislead me. And surely after all this discussion they would have found out what the deal is. So now it seems they are not being honest about getting it changed. Or they are just not very sma

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I had a very frustrating experience with Stivers Ford South and would strongly advise others to avoid purchasing here. My salesperson was Jordi, and the finance manager was Collin. While the purchase process initially seemed fine, multiple issues arose shortly afterward. First, Jordi told me I could come back that weekend after purchasing my vehicle to remove my sound system from the car I traded in. However, just two days later, the dealership sold my trade-in vehicle with my sound system still installed. I was never contacted beforehand, and I was not refunded or compensated for the sound system. This ... Read More

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DealerRater - Mar 30, 2026

I had a very frustrating experience with Stivers Ford South and would strongly advise others to avoid purchasing here. My salesperson was Jordi, and the finance manager was Collin. While the purchase process initially seemed fine, multiple issues arose shortly afterward. First, Jordi told me I could come back that weekend after purchasing my vehicle to remove my sound system from the car I traded in. However, just two days later, the dealership sold my trade-in vehicle with my sound system still installed. I was never contacted beforehand, and I was not refunded or compensated for the sound system. This was extremely disappointing and felt very unprofessional. The second issue involved my extended warranty cancellation. I requested cancellation on January 10 and signed the official cancellation form. After that, I was repeatedly told multiple times each week that they would call me back or that the cancellation had already been requested. Despite these assurances, I never received any confirmation, and the issue was never resolved. After months with no progress, I filed complaints with the Georgia Attorney General Consumer Protection Division. Only after the complaint was filed did the dealership finally process the cancellation. Documentation later showed the cancellation was not submitted until March 27, more than two months after my request. Because the warranty was financed, this delay caused additional interest to accrue on my loan unnecessarily. Customers should not have to involve government agencies just to get a signed cancellation honored, and being told I could retrieve my sound system only for the vehicle to be sold days later without compensation made the experience even worse. Avoid this place at all costs!!

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Went there this past Saturday, Justin and Keith were the best!! They took very greta care of me and treated us like we were family. Will definitely buy our next new car from Stivers Fayetteville

I had a great car buying experience, especially working with the finance manager cierra. The process was smooth, straightforward, and very professional from start to finish. They took the time to explain all of my options clearly and made sure I understood every step of the financing process. There was no pressure, just honest guidance and excellent customer service. I really appreciated the professionalism and how quickly everything was handled. Highly recommend working with the finance team if you're buying a vehicle here!

If I could leave ZERO stars, I would. I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple times, and been in contact with Bill Cox who has been a joke of a person to deal with. They keep giving excuses on why it’s not done yet. My license was flagged and I had to go to the DMV to show proof of purchase on the car so my license wouldn’t get suspended. They advised me to get ahold ... Read More

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DealerRater - Mar 6, 2026

If I could leave ZERO stars, I would. I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple times, and been in contact with Bill Cox who has been a joke of a person to deal with. They keep giving excuses on why it’s not done yet. My license was flagged and I had to go to the DMV to show proof of purchase on the car so my license wouldn’t get suspended. They advised me to get ahold of Stivers South to get a tag sooner than later, because my tag they’re supposed to transfer from my car I sold to Stivers South to my new car will have to be turned in if they take much longer. I paid an $199 filing fee to have my tag transferred over and they have yet to work on anything. I had to have Stivers South overnight a new temp tag because the one I drove off the lot with expired. DO NOT BUY A CAR FROM THEM. DO NOT TRUST BILL COX AND HIS LIES. This has been an absolute nightmare, and I will be getting a lawyer involved. We signed a binding contact, and they have YET to hold up to their end. I’ve already made a payment on the car and still don’t even have it registered. Absolutely ridiculous.

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Purchased a 2023 Nissan Frontier SV. Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut off with some backyard flex pipe placed where the muffler had been. Contacted the sales manager (Bill Cox). He was greatly concerned and did NOTHING. After 3 attempts to get a response he just quit answering my text messages. Next problem, I still haven't received the registration or license plate after a month of waiting. Text messaged Shelby and got a polite text response that ... Read More

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DealerRater - Feb 7, 2026

Purchased a 2023 Nissan Frontier SV. Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut off with some backyard flex pipe placed where the muffler had been. Contacted the sales manager (Bill Cox). He was greatly concerned and did NOTHING. After 3 attempts to get a response he just quit answering my text messages. Next problem, I still haven't received the registration or license plate after a month of waiting. Text messaged Shelby and got a polite text response that a staff member would contact me tomorrow. That was a week ago - no response. Two more attempts to contact Shelby with polite responses but NO action and now she won't respond to my text messages. Overall, as I have lived in several states and bought cars/trucks all over the USA I have to say the Stivers Ford South is the worst dealership I have ever dealt with during a simple purchase of a vehicle.

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I purchased a truck from Stivers Ford south on Oct.6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my calls so at this point I have 35,000 dollars invested in a vehicle that I can't even get register so good luck to you if you buy from this dealer

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John Sullivan was a consummate professional when servicing my car on October 17. Overall, I feel that Mr. Sullivan is the best. He should be promoted to Service Manager.

I brought my truck in for maintenance and was a great experience. Everyone was so friendly.

Got a general response to my specific offer. I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an explanation and/or counter offer 400%..

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Just bought a truck there, experience was great. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back.

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Everyone at Ford was incredibly kind and helpful. They made the whole process easy and stress-free. I felt genuinely cared for, and I really appreciated their patience and honesty. Highly recommend!

I purchased a Truck from Ford Stivers back in March. Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately brought the truck to Stivers Ford. After their mechanic looked at the issue, they determined the PSI was set to 60 (which was too high) and subsequently reset the light. Within a week, the tire sensor light came back on identifying an issue with same tires that Stivers looked at the week prior. When I came to Stivers Ford for my 1st oil change, I mentioned ... Read More

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DealerRater - Jul 23, 2025

I purchased a Truck from Ford Stivers back in March. Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately brought the truck to Stivers Ford. After their mechanic looked at the issue, they determined the PSI was set to 60 (which was too high) and subsequently reset the light. Within a week, the tire sensor light came back on identifying an issue with same tires that Stivers looked at the week prior. When I came to Stivers Ford for my 1st oil change, I mentioned the sensor issue is ongoing and pointed to the documentation of my initial visit about this issue. The documentation showed I had the same sensor issue since the day after I purchased the vehicle. After the Sales Manager, Ed reviewed the issue, I was told by Service that it will most likely be approved and they will call me when the part arrives. I never received a call and when I called, Service said the Sales Manager declined the request and I would have to pay to fix the issue out of pocket. My biggest frustration is the Sales Manager never acknowledged me when I was there even though they can call you every 10 minutes when there is a sale to be made. The Sales Manager walked right past me without acknowledging me not one bit. I would expect personnel in management to be trained on how to greet an existing customer even if they are having an issue. I would strongly recommend to NOT buy a car from Stivers Ford! If you care about how a dealership treats you as a person, stay away! My worst customer service experience by far. I’m rating my experience based off how I was treated as a customer and person.

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Outstanding Service from Samuel Steed at Stivers Ford - South Jonesboro Rd, Union City I had a great experience at Stivers Ford, thanks to Service Advisor Samuel Steed. Sam was friendly, professional, and respectful throughout my visit. He never pressured me into purchasing unnecessary services, but instead offered helpful recommendations for future maintenance so I can stay ahead of any issues. When my service appointment took longer than expected, Sam let me know a loaner vehicle was available, which saved me from waiting around. That level of consideration and customer care really stood out. I truly appreciated the honesty, clear ... Read More

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Yelp - Jun 25, 2025

Outstanding Service from Samuel Steed at Stivers Ford - South Jonesboro Rd, Union City I had a great experience at Stivers Ford, thanks to Service Advisor Samuel Steed. Sam was friendly, professional, and respectful throughout my visit. He never pressured me into purchasing unnecessary services, but instead offered helpful recommendations for future maintenance so I can stay ahead of any issues. When my service appointment took longer than expected, Sam let me know a loaner vehicle was available, which saved me from waiting around. That level of consideration and customer care really stood out. I truly appreciated the honesty, clear communication, and overall support. I'll definitely return to Stivers Ford for future service needs.

My grandson was looking for an electric truck in order to save his large monthly gas expense. So he visited Stivers Ford South and chose the Ford Lightning truck. But he needed a little help, so I cosigned his loan. The sales rep, Taylor, was very helpful and explained every step of the purchase process to him. When it came time to close the loan, Finance Director Clint Henderson took us to his office to finalize everything. I am not easily impressed, and, in fact, when making a deal to purchase a vehicle, I'm always guarded. However, Mr. Henderson ... Read More

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Yelp - Jun 19, 2025

My grandson was looking for an electric truck in order to save his large monthly gas expense. So he visited Stivers Ford South and chose the Ford Lightning truck. But he needed a little help, so I cosigned his loan. The sales rep, Taylor, was very helpful and explained every step of the purchase process to him. When it came time to close the loan, Finance Director Clint Henderson took us to his office to finalize everything. I am not easily impressed, and, in fact, when making a deal to purchase a vehicle, I'm always guarded. However, Mr. Henderson impressed me, and that's not something I say lightly. He took a bit of time with us and offered my grandson 4 different payment plans. The options for each saved interest and cut months off the loan repayment time. It was just a choice of which payment plan, i.e., monthly, biweekly, or weekly, that my grandson could afford to do. In the end, we got a fantastic deal all due to Mr. Henderson's patience and kind attention to the details and his willingness to help us get the best deal my boy could afford. Personally, I love the car I currently own, but this was such a positive experience that I'm actually thinking of trading my car at Stivers Ford South! Thanks, Taylor, and especially Clint! You made the whole process painless, and I can not say that's ever been my experience when buying a car!

We bought a new Bronco Sport sighted all papers closed deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tell at them if you want too.

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REDEMTION!!!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my cool Service Adviser T. Crook made things right by me. Not only did I bring my car in for the inquiry that I had about my clutch, but I also had an issue with my passenger side window as well. I was hesitant about even bringing it up, but I did. My advisor assured me that they'd look carefully at my transmission and also ensure that the window was taken care ... Read More

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DealerRater - Apr 23, 2025

REDEMTION!!!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my cool Service Adviser T. Crook made things right by me. Not only did I bring my car in for the inquiry that I had about my clutch, but I also had an issue with my passenger side window as well. I was hesitant about even bringing it up, but I did. My advisor assured me that they'd look carefully at my transmission and also ensure that the window was taken care of. They kept my vehicle for a week and made sure that I got it in return with all issues resolved. When I returned for my vehicle the following Monday, my advisor greeted me and told me they'd get me in and out after doing a walk around of my loaner. The transaction was seamless and quick. he explained to me all that was done and reassured me that the Stivers Service team would do better in the future. That was extremely confronting because I really did not want to find another Ford dealership lol. I appreciate this team now and hope that the Customer - Service Advisor trust will continue for us in the future. #Mustard Thanks Again for the awesome work.

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Sale manager Jonathan P. And Charles the Finance Manager made my car buying experience great. They explained the buying process throughly snd made helpfully suggestions. I would recommend Strivers Ford to anyone.

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I came into the dealership after they told me the vehicle was there. Once there it was determined the vehicle was not in stock. The dealership then offered me an excellent price in writing and ask me to wait to get it shipped there. In the mean time I stopped looking/pursuing other vehicles. I immediately went to purchase the day the vehicle was shipped to this location. I was then told the dealership couldn't honor the price. After going around and around with them, they agreed to honor the price but then worked to lower the price of ... Read More

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DealerRater - Apr 14, 2025

I came into the dealership after they told me the vehicle was there. Once there it was determined the vehicle was not in stock. The dealership then offered me an excellent price in writing and ask me to wait to get it shipped there. In the mean time I stopped looking/pursuing other vehicles. I immediately went to purchase the day the vehicle was shipped to this location. I was then told the dealership couldn't honor the price. After going around and around with them, they agreed to honor the price but then worked to lower the price of the communicated trade in amount. Then I talked to another individual that agreed to the trade in amount but then would not honor the negotiated price. This is a clear case of BAIT AND SWITCH/FALSE ADVERTISEMENT. The dealership then followed up with the response below to make it seem like they wanted to remedy. I reached out immediately after via the email specified and never heard back. The digital manager finally followed up with me only to tell me the gm's talked and would not honor the deal or do anything to make it right Months later, I continuously get spam from this dealership even after asking them multiple times to remove me from their mailing list

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I recently made a visit to the service department. I informed my service advisor about the headlights not working (turn signals-hazards) and I also informed him of a clutch like smell. Something that had an electrical smell that I was worried about. I asked them to do a diagnostics test because I just purchased the vehicle and I needed the dealer to know what needed to be fixed. They told me that they would need the vehicle for two days. Two days later... my service advisor called and told me that the service was complete and that the smell was ... Read More

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DealerRater - Mar 31, 2025

I recently made a visit to the service department. I informed my service advisor about the headlights not working (turn signals-hazards) and I also informed him of a clutch like smell. Something that had an electrical smell that I was worried about. I asked them to do a diagnostics test because I just purchased the vehicle and I needed the dealer to know what needed to be fixed. They told me that they would need the vehicle for two days. Two days later... my service advisor called and told me that the service was complete and that the smell was my clutch. When I arrived at the dealership, he told me that the headlights were fixed. I asked him about the diagnostics test and he responded saying that they didn't do it. I was beyond puzzled because thats something I specifically asked for. He told that it would have cost me and suggested that I take it back to the dealer I bought it from. The downside about that is that I bought the vehicle in Columbus, Ga and I did not want to make a trip or even worse... they have to keep the car and I not have transportation back to my home in Fairburn, Ga. I was visibly irritated and just left. I put it behind me and decided to call the service department back to set up an appointment. This time I spoke with the "manager" of the service department... and explained my situation. He told me that he would give me a call back, and he never did. This is my first Ford vehicle and the departments I have dealt with have really left a bad taste in my mouth so far. Im hoping I can get this situation with my vehicle fixed. This is the closest Ford to my home. Honestly, I wouldn’t recommend this dealer to anyone. Not sure why the service department is ran like this- but they need a change ASAP. (They kept my car for 2 days to fix headlights)

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Great experience bought a new Ford Bronco , first dealership I ever been too that didn’t try to push extended warranty’s on you . Shout out to victor and Clint for making this a great experience hopefully they get a raise and know I gave them a shout out .

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I bought a used 2024 Ford F-150 from Stivers Ford. The purchasing process was a very simple process. I bought the vehicle over the internet and thought everything went well. Once the truck was delivered, the delivery driver told me the dealership only gave him one key fob. He said he has started to notice this happening more and more. I asked the salesperson (Ciera Phoenix) about the missing second key. I was told they didn't know if it had one. I asked the salesperson about the tray style floor mats, and she assured me they would be put back ... Read More

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DealerRater - Mar 4, 2025

I bought a used 2024 Ford F-150 from Stivers Ford. The purchasing process was a very simple process. I bought the vehicle over the internet and thought everything went well. Once the truck was delivered, the delivery driver told me the dealership only gave him one key fob. He said he has started to notice this happening more and more. I asked the salesperson (Ciera Phoenix) about the missing second key. I was told they didn't know if it had one. I asked the salesperson about the tray style floor mats, and she assured me they would be put back in once the vehicle goes through detail. The mats were not included. As I started to get the truck setup, the keyless entry on the door was locked and needed the factory code included with the truck manual, which the truck did not come with either. The dealership has so far been unwilling to work with me on these items, I know it's a used vehicle, but I should at least be able to get into it through the keyless entry. I was told I would have to go to my local Ford dealership and have them get the factory code so I could get the keyless entry system to work, at my cost. The only thing the truck came with was a key fob. This dealership was very proactive during the sales process, but service after the sale is very poor.

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My money was not good enough for this dealership made a deal over night my check from bank then was told they have it sold Monday I'm coming in on Saturday .

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Scammer sell you a car that have been modified and sale you a warranty really ?

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Thank you to the service advisor, mechanic, and others who provided service and assistance for my recent visit to the Stivers Ford South (Union City, Ga.) service department. My service advisor, Corey H., was very professional, conscientious, and attentive, and he provided information clearly. The work was completed in the timeframe that the service advisor had estimated.

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Very helpful and the vehicle was well maintained! Pretty sure I would visit again! Thanks

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The customer service was outstanding. Pricing was very reasonable not over priced at all. I walked and got straight to business everything was a smooth process.

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Really bad service making promises and not keeping them. I waited a whole week for a vehicle that never showed up.

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I Bought a truck there. Used. But I thought they did some type of bumper to bumper check on it... that's what I get.. bought it on a Saturday, got it on Sunday. Drove it for a week, the transmission goes out that following Monday. They tell me they are backed up and it'll take a month and half to get to it.......asked if i could just trade back in.... they tell me " it's already been 5 days" their new cars might be better. But after buying a truck for 20,000 ypu would think I would ... Read More

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DealerRater - Jun 13, 2024

I Bought a truck there. Used. But I thought they did some type of bumper to bumper check on it... that's what I get.. bought it on a Saturday, got it on Sunday. Drove it for a week, the transmission goes out that following Monday. They tell me they are backed up and it'll take a month and half to get to it.......asked if i could just trade back in.... they tell me " it's already been 5 days" their new cars might be better. But after buying a truck for 20,000 ypu would think I would get at least 15 days before it going out and costing me a a thousand more on a rental for the next couple of weeks. Like I said, their new cars might be better, but I'll never shop there again and I'll tell everyone I know not to ever shop there. There's plenty of more ford dealerships around

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Every one at the dealership was super nice. They gave me a good deal on my trade in and they were able to combine some rebates for a good deal.

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Worst customer service ever, 7:30 appointment. Told to leave vehicle at service center, given multiple estimates of cost ,and completion time, was unable to speak with my customer service person,was told I would receive a call back,never received any response.I finally called in to see what time repair would be finished, was told my service person had left for the day,I took an Uber to dealer only to find nothing had been done, the drivers seat was in a laid back position, and additional miles were on the odometer.I will never set foot in the auto ... Read More

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DealerRater - Jun 4, 2024

Worst customer service ever, 7:30 appointment. Told to leave vehicle at service center, given multiple estimates of cost ,and completion time, was unable to speak with my customer service person,was told I would receive a call back,never received any response.I finally called in to see what time repair would be finished, was told my service person had left for the day,I took an Uber to dealer only to find nothing had been done, the drivers seat was in a laid back position, and additional miles were on the odometer.I will never set foot in the auto nation service center ever again.and I will advise anyone else not to.Totally unacceptable

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Incompetent mechanics. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. My fluids were not topped and my return service date of the odometer had already passed. I am to return on 232,000. My odometer reads 234,000. I marked my rear tires before I gave them my car. They were still on the rear The manager was nonetheless. He was only full of excuses I will not be bad. I feel the mechanic may have stripped my oil plug or ... Read More

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DealerRater - May 19, 2024

Incompetent mechanics. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. My fluids were not topped and my return service date of the odometer had already passed. I am to return on 232,000. My odometer reads 234,000. I marked my rear tires before I gave them my car. They were still on the rear The manager was nonetheless. He was only full of excuses I will not be bad. I feel the mechanic may have stripped my oil plug or something of the nature He told me that zi had a massive oil leak. I park in my garage. I didn't have any leaks before going there There was someone else complaining to the rude manager prior to me having my opportunity I will not be going back.

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Service received was above and beyond. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer.

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Took my truck in on Friday and said would look at and advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't.

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Customer service was superb. Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers

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GO SOMEWHERE ELSE!!!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to ... Read More

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DealerRater - Mar 11, 2024

GO SOMEWHERE ELSE!!!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to listen to xx. Did not provide the salespersons name because I feel he was also a victum of lies. Atleast I hope he was. Atlanta has plenty of Ford Dealers, chose another one.

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**BEWARE*** Do not use this service dept. If I had read the reviews and all of the xx "Please let us make it right" responses on Google I never would have used them. They are riding on people's good memories of Alan Vigil Ford. I took my 2019, $80,000 truck in 7 months ago, under warrenty because the sun roof was stuck they replaced it. They mistakenly routed a drain line into my truck. It is rare that anyone rides in the back seat. It wasn't until all of this recent rain that my son rode back there on ... Read More

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DealerRater - Mar 8, 2024

**BEWARE*** Do not use this service dept. If I had read the reviews and all of the xx "Please let us make it right" responses on Google I never would have used them. They are riding on people's good memories of Alan Vigil Ford. I took my 2019, $80,000 truck in 7 months ago, under warrenty because the sun roof was stuck they replaced it. They mistakenly routed a drain line into my truck. It is rare that anyone rides in the back seat. It wasn't until all of this recent rain that my son rode back there on an outing and he drew my attention to water dripping in between the head liner and back window. I returned the truck and explained to Joseph the tech that the sunroof was leaking. He inspected and reported that the truck is now 500 miles out of warrenty and we would have to pay to have the drain line rerouted. Which means the tech routed the drain line into the truck. I believe they should have repaired their mistake without cost to us. I was transfered to manager Mathew Grant which went to voicemail. No return call at. So I called and spoke to the dealership manager Jerry Metcalf who kindly said he would look into it. No return Call. My husband called and spoke to Jerry again and was transferred to service manager again and got voicemail. Suprise, No return call. After 2 1/2 weeks we got my truck back unrepaired, also having to pay a $260.97 diagnostic fee to find their own mistake. I will be sending all of this and the reviews of all the unhappy patrons to Clark Howard and I hope he puts you on the news. As for Auto Nation Ford don't bother with the lets us make it right. We won't ever be coming back!

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Dealership was very friendly, non aggressive and a pleasure doing business with them . Looking forward to next time and highly recommend them .

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Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are ... Read More

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DealerRater - Feb 17, 2024

Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs.

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On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford ... Read More

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DealerRater - Jan 3, 2024

On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication..

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Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away.

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My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out ... Read More

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DealerRater - Dec 8, 2023

My initial review would have been excellent. I can't give that rating because I did not receive the above and beyond service that would warrant that rating. I am disabled and was in pain the day of the purchase. I should not have been signing papers at that time because I was not totally focused. I found later that I signed for a loan period and rate that I did not want. I know that this could have been rectified, but I did not get cooperation from the staff at this particular branch. I was willing to work out a solution to my problem, but that did not happen. Because of that, I can not recommend anyone to do business with this branch. I estimate that I will be paying an extra $15,000 for this vehicle.

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I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and ... Read More

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DealerRater - Dec 5, 2023

I recently had a disappointing service experience at the dealership that caused significant inconvenience. I left my car with them for a week, expecting the necessary repairs to be completed in that timeframe. However, when I called to check on the status, I learned that the parts were on backorder with no clear timeline for arrival. Unfortunately, the dealership does not offer loaner vehicles, even for extended waits like mine. They stated they require keeping customer cars for a minimum of 3 days any time troubleshooting is needed. Going a full week without transportation placed a heavy burden on me and my family. Throughout the three weeks it ultimately took to get my car back, I felt communication from the dealership was sorely lacking. I had to continuously call or visit in person just to get updates about my vehicle. In the end, the only repairs done were a battery swap and new alternator install – certainly not three weeks of work. The service advisor, Joseph, was friendly, but the communication gaps and delays were unacceptable. Given the experience, I will not be returning to this dealership for service again. I hope they will improve communication and transparency with customers in the future.

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They absolutely advantage of me. I am a disabled widow on August 6, 2023 went into trade in a 22 blazer on a 2018 Pacifica due to my special needs. They have requested a total of $10,750 to try to get a loan for this vehicle it is now the middle of November 2023 with no financing on this vehicle, cannot register this vehicle because there’s no financing on it. The tags on the car are expired since September 20th. I do not own this Pacifica, we were informed that they have already sold my blazer that was, and had secure financing. We have received ... Read More

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DealerRater - Nov 29, 2023

They absolutely advantage of me. I am a disabled widow on August 6, 2023 went into trade in a 22 blazer on a 2018 Pacifica due to my special needs. They have requested a total of $10,750 to try to get a loan for this vehicle it is now the middle of November 2023 with no financing on this vehicle, cannot register this vehicle because there’s no financing on it. The tags on the car are expired since September 20th. I do not own this Pacifica, we were informed that they have already sold my blazer that was, and had secure financing. We have received the runaround for the last three months with no resolution no way to contact corporate office and this dealership absolutely will not give out any information to do so it’s unfortunate that there are people out there that still do things to handicap individuals. We have discovered that no one will touch this loan because they didn’t give me enough on my trade-in and they are charging too much for the Pacifica finance companies absolutely will not touch this loan and will not be involved in financing it they seriously should be ashamed of themselves!

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Jazz Williams very professional and welcoming and vibrant so early in the morning. Very knowledgeable of products and services. Haven't experienced such a pleasant Advisor at this location.

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(Should have an "undecided at this time" on "recommend this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see where we're at with the vehicle service needs as previous owner was known to purchaser and was somewhat neglectful of vehicle. In addition to oil change, brake pads were needed, a check on any outstanding recalls was performed and coolant flush and spark plug replacement was done. Service time was extended by a week as brake pads (!) weren't in stock and a spark ... Read More

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DealerRater - Nov 20, 2023

(Should have an "undecided at this time" on "recommend this service center query") Brought in a recently acquired well-used Ford Fusion hybrid for oil change and overall maintenance checklist to see where we're at with the vehicle service needs as previous owner was known to purchaser and was somewhat neglectful of vehicle. In addition to oil change, brake pads were needed, a check on any outstanding recalls was performed and coolant flush and spark plug replacement was done. Service time was extended by a week as brake pads (!) weren't in stock and a spark plug was frozen in the head and none of techs on duty had experience with that problem, so had to wait a few days for an experience tech to come available. A check of system software updates if needed was requested (uncertain but appears not to have been performed or if performed, none needed). Upon return, the work appeared satisfactory and vehicle performs as expected or better. However, check engine light was now on and cruise control was now non-functional - two issues that were NOT present as issues at drop off and that I wasn't told about until after I paid the bill, got into the car and drove away. Upon returning the following day, service advisor indicated check engine light was due to a multitude of other issues that were identified, but service advisor was unable to provide a list of diagnosed issues, and had no one available to quickly clear check engine light or explain post-maintenance failed cruise control before I had to leave. Have to return with vehicle to get a repeat diagnostic run, learn what outstanding pre-existing issues are, clear the post-maintenance new concerns, and hopefully get back to running with the cruise feature back to work. (note: car driven with a My Key, not the Admin key, to shop - uncertain if this has negative effect on service) Communication with service via the general number (473-3103) was average-poor. On two calls I made to return a message or reach out for update (after Day 4 in shop), I was placed on hold for duration ranging from 12 to 18 minutes (this was not by "my" service advisor). Staff who answered (not my service advisor) sounded overwhelmed and frantic, while also apologetic, on the phone.

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They were great to deal with, all and all satisfied with my purchase Customer service good

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Received great service. Very friendly and kept me in the loop of the timeline of any repairs

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People there’s very nice and they’re doing an excellent job. Jozsef Johnson was taking care of my car last time.

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First thing they had synthetic oil on special I did make an appointment at 3pm I got there around 2:55pm and Willie if I’m not mistaken she was flagged me like pulled in all the way down she said hi and welcomed them another person asked me if I had appointment so I said yes then asked me if I need just oil change I said yes . Then he told me leave the keys in the truck and I walked in to the lobby. 45 minutes later they told me was ready and I said that was quick. First time ... Read More

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DealerRater - Nov 2, 2023

First thing they had synthetic oil on special I did make an appointment at 3pm I got there around 2:55pm and Willie if I’m not mistaken she was flagged me like pulled in all the way down she said hi and welcomed them another person asked me if I had appointment so I said yes then asked me if I need just oil change I said yes . Then he told me leave the keys in the truck and I walked in to the lobby. 45 minutes later they told me was ready and I said that was quick. First time in my life I get off quickly from a shop for oil change

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Great dealership! They always give me good advice about the maintenance on my Ford Escape. Keep up the good work.

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Thank you to the service advisors, mechanics, and others who provided service and assistance for my recent visit to this dealership's service department. Service advisors Taylor and Joseph were very conscientious, attentive, and helpful. Taylor checked me in, monitored the progress of work on my car, and promptly contacted me when the work was completed. Joseph completed the process when I picked up my car and answered my questions. Before my appointment, advisors and others answered my questions and gave me helpful reminders about my appointment, and the gentleman who brought my car around when I picked it up ... Read More

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DealerRater - Oct 4, 2023

Thank you to the service advisors, mechanics, and others who provided service and assistance for my recent visit to this dealership's service department. Service advisors Taylor and Joseph were very conscientious, attentive, and helpful. Taylor checked me in, monitored the progress of work on my car, and promptly contacted me when the work was completed. Joseph completed the process when I picked up my car and answered my questions. Before my appointment, advisors and others answered my questions and gave me helpful reminders about my appointment, and the gentleman who brought my car around when I picked it up was very professional and conscientious as well.

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Good service provided. People were very nice. Received vehicle back very fast. I will come back for my car to be serviced again, if needed.

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I have used this dealership twice now and the service has been excellent. Also purchased an extended warranty through them.on my 2012 f 150.service advisor Jaz Williams was a great advisor.she explained everything I needed to know. My estimate was 325 dollars and after all was said and done.it only cost me 294 dollars. Thank for your service.

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On time for appointment, promptly greeted and checked in, service completed in a timely (1:15 hours) .

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Professional and very helpful. Answered my questions. Polite and friendly. Would recommend others to look at this dealership first

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I was provided with great service at AutoNation Ford Union City. I was told the cost of service and given an approximate wait time before service began. My advisor was very helpful and welcoming.

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Jozeeph was extremely help and demonstrated the highest level of patience and customer service, that was greatly appreciated.

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I can in the end I was very satisfied. Although I shouldn’t have had to go to the manager, but Mr. Corey made sure that I was good. Then on top of everything my screen went out and he offered to come to my home to fix it. Omg Nicole was sooo sweet I couldn’t be more happy with her service. And I cannot forget Mr. Grandon is soo funny but awesome sales and tech guy!!! Definitely would recommend. Thank you all soo much.

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Great experience. Short wait. Serviced quickly. Car repaired. Received recommendations on vehicle inspection. Courtesy call for reminder of appointment

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Made appointment at 7:15am. Got checked in quickly and fast service. Service advisor not really cordial to me—but I was very nice to her.

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Absolutely terrible! 0/100000 do not recommend any services from the! Go to Chevy and you will be good

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Great service and appreciated Corey assistance during my visit. Like the fact that I could schedule service online drop off the vehicle and come back next day after everything completed.

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Great service usually. A little slow today. I had a problem with the service rep during my service. I will leave her name out. But the Service Director made things right after my schedule visit. Thanks Corey Stavac. I will continue doing business since Corey is now running the service and parts departments.

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Great dealership, even better employees! Made the car buying process seamless and stress free. I would highly recommended for any vehicle purchase.

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Great service, timely and excellent people. My back window would not roll down.. they diagnosed it, got my window up and had my parts 2 days later and fixed it. I had the best experience

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Service is horrible. Brand new truck taken in for scheduled maintenance. Technician used tools for replacing a cabin air filter and damaged my dashboard. Luckily I noticed it before I left and brought it to their attention. I’m not a career mechanic and even I know not to use big metal screw drivers to pry against a glovebox. This is the first time I’ve gotten my vehicle back from Union city ford with an issue like this but it was the first time I could prove it. I’m never letting them work on my vehicle again. If ... Read More

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DealerRater - Aug 3, 2023

Service is horrible. Brand new truck taken in for scheduled maintenance. Technician used tools for replacing a cabin air filter and damaged my dashboard. Luckily I noticed it before I left and brought it to their attention. I’m not a career mechanic and even I know not to use big metal screw drivers to pry against a glovebox. This is the first time I’ve gotten my vehicle back from Union city ford with an issue like this but it was the first time I could prove it. I’m never letting them work on my vehicle again. If you charge a premium price, your work should be premium in quality. Jiffy line would have taken more care and done a better job.

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Salesman, Jordan help me get the truck I wanted, Ford Maverick. I’m very happy.

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I’ve been going here before automation bought it. I have never had any problems, at this dealership. Even to this day. I have always gotten good service.

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Can’t get anyone to help me process my service claim request Will not return calls per warranty company they never received any claim from this dealership Quick to sell you a car but once you drive off the lot you are on your own Constant turnover in personnel can’t get anyone on the phone have to visit dealership in person And even then they are disorganized and disinterested in Helping you

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Vehicle was returned with AC fixed as requested. So far working fine. However, I had requested that the passenger side A-Pillar Trim be re-installed and I had provided both the bottom and top trim replacement pieces for this to be done, and vehicle was returned without that being fixed. Is disappointing that now I will have to re-schedule and have additional cost for Uber or car rental while it is being fixed. I requested the service rep (Jazmin) to email me a formal estimate and I would re-schedule after that.

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All of the salespeople were very endearing and knowledgeable. They made me feel very special.

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There were stolen items out of my truck. My arm rest were ran shack my glove box were searched. And a Dallas cowboy tag were taken off of my truck…

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Excellent comminucation compared to my local dealership. Scheduling appointment was easy. Team did a wonderful job to get my car in and out for warranty work.

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The service team are always very friendly, helpful and professional when ever I come in.

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I wasn’t happy about them having to keep my 2014 Ford Fusion over night but for the amount of repairs I guess it was okay. A driver drove me home. Service department people are really cool. Shout out to them!

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My previous experiences with Autonation Ford Union City have been bad and I will say that this experience was normal. I went in for a scheduled oil change, they told me about 2hrs, and I was ready in an hour and 45 min. With what I have experienced, not having any issues was a bonus!

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Worst ever!!! #1 don’t take cars until you actually have someone that can look at it and give an estimate. I don’t approve of my car being held hostage. #2 after my car sat for five days they read the code for the check engine light and charged me $200 to do this (guess what it’s free at AutoZone) #3 then I was given an estimate to have my catalytic converter fixed which is three times the estimate of anywhere else (I was told it was because the part was new but that doesn’t really hold water) Almost $3200 at Ford, ... Read More

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DealerRater - Jun 7, 2023

Worst ever!!! #1 don’t take cars until you actually have someone that can look at it and give an estimate. I don’t approve of my car being held hostage. #2 after my car sat for five days they read the code for the check engine light and charged me $200 to do this (guess what it’s free at AutoZone) #3 then I was given an estimate to have my catalytic converter fixed which is three times the estimate of anywhere else (I was told it was because the part was new but that doesn’t really hold water) Almost $3200 at Ford, but 50 repair places around me willing to do the job for between $1231 and $1590. #4 $200 I paid does not then go to repair!!! I’ve been robbed Why would I buy a car from a place that doesn’t have a window guy a transmission guy a front end guy or basically any services?

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The service here outstanding, please continue to serve customer the way you took care of me, GREAT SERVICE

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Darian, Charlie and Jamari were extremely helpful and professional. They were honest, forthright and transparent with the purchase. I recommend Ford AutoNation Union City without reservation.

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Dropped off my rental truck and they knew exactly what to do. and got it done in a timely manner Thanks

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My previous review was not the end of my story. I was contacted by the general manager at Auto Nation In Union City Ford. He took the time on his day off to walk through the numbers with me. When I viewed the final numbers on the Ford online, I only looked at the bottom line number. When expanded, there is a breakdown of the final cost which they provide the estimated or possible tax and fees. I thank the general manager for reaching out to me on his day off and taking the time to walk through the numbers ... Read More

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DealerRater - May 20, 2023

My previous review was not the end of my story. I was contacted by the general manager at Auto Nation In Union City Ford. He took the time on his day off to walk through the numbers with me. When I viewed the final numbers on the Ford online, I only looked at the bottom line number. When expanded, there is a breakdown of the final cost which they provide the estimated or possible tax and fees. I thank the general manager for reaching out to me on his day off and taking the time to walk through the numbers and process. Based on the interaction by the general manager I am retracting my previous review.

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Everyone very friendly and polite. Understood what I needed done and explained it to me. The work was done quickly and I wasn't there too long.the waiting room was very clean and spacious.

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AutoNation Ford is a team that will perform until the customer is satisfied to their expectations. Grandon Varist is a valuable member of this team and I cannot thank him enough.

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Great customer service every time I go wouldn’t go anywhere else but autonation ford

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Excellent service today on my car at the AutoNation cord in Union city. They made sure it was some kn a timely manner as well.

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Thanks for everything, was a good experience to do business with you guys and thanks to Noemi Johnson for your time.

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I've been with Auto Nation since before around 1998, before the name changed to AutoNation. I'm disappointed in the quality of service and how it has declined over the years. In my last 2 visits, I needed something checked, but was told it would be 3-5 days and I'd have to leave it. A loaner is no longer offered as it used to be. I'd be without a vehicle during that time or have to rent at my own expense. That should not be the case. Also, the price for an oil change seems to have doubled and ... Read More

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DealerRater - Apr 24, 2023

I've been with Auto Nation since before around 1998, before the name changed to AutoNation. I'm disappointed in the quality of service and how it has declined over the years. In my last 2 visits, I needed something checked, but was told it would be 3-5 days and I'd have to leave it. A loaner is no longer offered as it used to be. I'd be without a vehicle during that time or have to rent at my own expense. That should not be the case. Also, the price for an oil change seems to have doubled and you no longer clean The only upside was the professionalism and great personality of the service guy that worked with me.

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My Sales Associate Naomi worked hard to find the truck I wanted she was very professional

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I ordered a truck from this dealership and 8 months later they told me that they didn’t order it. They never offered to make it right and the manager was unconcerned.

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Service was poor, no communication, no responses or return calls. I felt disappointed and disrespected

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My car was serviced in a timely manner. Chris my service guy was nice too.

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Friendly and Professional. Family atmosphere. Reasonable price. We had a good experience purchasing our vehicle

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